Le Centre Sheraton Hotel, Montreal
Le Centre Sheraton Hotel in Montreal, Canada is a bustling hotel where professionalism, efficiency and quality of service are paramount.
When an evaluation of the hotel’s Business Center revealed its operations were not up to hotel standards for service, hotel administrators sought
a better alternative.
A year ago, Hotel Manager Jean-Francois Pouliot examined possible options, and was referred to Vertical Systems, Inc. (VSi)
for assistance in revamping the Montreal hotel’s business center.
Today, Le Centre Sheraton Hotel proudly offers its guests a streamlined, virtually self-sufficient Automated Business Center where business
travelers and tourists at the hotel can exchange email, create documents, print documents, work online or send faxes, 24 hours a day, 7 days a
week. Le Centre not only improved its Business Center operations but also created a new profit center for the hotel.
Le Centre Sheraton Hotel is a multi-million dollar operation booking more than 200,000
room-nights per year. Situated in the heart of Montreal, Le Centre prides itself on its ability to
provide technology services that people have come to expect from a major international destination.
"Before we brought in Vertical Systems, Inc. (VSi), our business center was more of a local initiative
that lacked both the equipment and the support to operate at a level that met our standards for guest
services," said Jean-Francois Pouliot, Hotel Manager for Le Centre Sheraton.
"With technology moving so fast, we wanted to provide guests with the latest business office
technology and services," said Pouliot. "We chose Vertical Systems because their turnkey solution
provides an automated business center that is not only secure, but it virtually runs itself.”
The Latest Technology
VSi installed Dell desktop PCs, high-resolution H-P
laser printers, a copier/fax system, high-speed
broadband Internet access, and data ports for guests
traveling with laptop computers. With Microsoft
Office Suite installed on the desktop stations,
guests can check e-mail and handle word processing,
spreadsheet or business presentation tasks during
their hotel stay.
VSi's proprietary FreshStart/Instant Rebuild™
technology offers each Automated Business Center
guest a computer free of viruses and ensures a
secure working environment every time a new user
logs onto a computer.
Le Centre staffs its Automated Business Center on
weekdays. After hours, guests have easy access to
the Center using their room key-card. VSi’s
automated credit card payment system, including a
card-swipe on the Dell desktop keyboards, means
guests can pay for services with a credit card and
obtain an e-mailed or printed receipt for Business
Center charges when their work is completed.
Customer Support
As for customer support, Pouliot says “Vertical
Systems is quick to respond, and their remote system
diagnostics is completely transparent to our
operation. Guests using our Automated Business
Center can call VSi Support at their toll-free
number at any time.”
“I have been recommending VSi to other organizations
because it satisfies our guests’ office needs, so we
can focus on our core business as a hotel,” said
Pouliot.
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