"Our guests and team members both experience that the VSi vConcierge kiosks are user friendly, aesthetically pleasing, and fit the décor. It is my pleasure to recommend the vConcierge."
Around the Clock Support Means Virtually Zero Down Time
As the worldwide leader in guest services and mobile application technology for the hospitality industry, Vertical Systems, Inc.'s commitment to first class customer service is a cornerstone of business. We pride ourselves on always being there for both our hotel customers and their guests. Whether in need of assistance with one of VSi's automated business centers, lobby kiosks, or mAPPs, 24/7 toll-free support is always available.
Support calls are answered 99% of the time within four
rings by a support team of VSi employees. The members of
the support team, comprised of experienced software
engineers, are extensively trained by the product developers
on the use of VSi products. This ensures that guests calling
with technical issues are supported real-time by the support team.
VSi guarantees an up-time of greater than 99.5% of all its equipment. This up-time is achieved by VSi's dedicated support team who monitors the condition of the equipment 24/7 via proprietary Remote Management software tools. At the beginning of each shift, a check of all machines is automatically completed. If any equipment is found to be offline, VSi support staff either repairs it remotely or alerts hotel staff. Software related issues are typically resolved immediately with remote access to the workstations. Hardware related issues that requirea part or the entire unit to be replaced, are resolved within 24 to 48 hours.
For 24/7 live customer support, call 866-VSi-4440 or Email support@ver-sys.com
For hotel support during business hours, call 408-752-8100. A dedicated point-of-contact working directly with VSi technical and management staff will work expeditiously to resolve any equipment issues or customer concerns.